Terms of Service

    Acceptance of Orders: All orders placed through our website will be confirmed via email. Please note that no order should be considered accepted until you receive a confirmation email from us. All orders are subject to the terms and conditions set forth on this page. We may be unable to accept orders for delivery to certain areas, in which case you will need to collect your order from the nearest collection point.

    Delivery Terms & Policies: Our delivery hours are from 1 to 7 pm. Orders are delivered within 24-hours for deliveries to Dubai & Sharjah. Please be advised that during public holidays, there may be extended delivery times, and orders will be dispatched on the subsequent day after the holiday.

    Currency: All prices listed on our website are in UAE Dirhams, and we only accept payments in this currency.

    Trading License: Chilly Date Gluten-Free Foods is a brand owned by Sweet Connection the Gluten-Free Kitchen, a fully licensed company that produces all of our food products. Sweet Connection the Gluten-Free Kitchen is a local company that operates under UAE law. All invoices, receipts, and payment details will be made in the name of Sweet Connection the Gluten-Free Kitchen.

    Confidentiality: We value your privacy and will always take reasonable measures to ensure that any information you provide us remains confidential. We will never supply your information to third parties.

    Delivery: Our prices include delivery to the front door of your house or office, with additional processing fees applying. Deliveries are made according to our delivery schedule or next-day delivery as requested when you place your order. For more information, please contact us by emailing info@chillydate.com or visiting our website.

    Payments: You can make payments using Visa, Mastercard or Apple Pay via our website's payment gateway. Credit card payments can be made to the delivery person at the time of delivery. For orders with separate invoices raised outside of the website platform, payment can be made via the weblink shared by the company with the customer. All payments must be cleared by the time of delivery.

    Website: Chilly Date Gluten-Free Foods will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The Chilly Date Foods website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Chilly Date on the website or any transaction that may be conducted on or through the Chilly Date website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Chilly Date website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Chilly Date website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Chilly Date website and any information provided to or taken from the Chilly Date website by you.

    Other Conditions: We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect or consequential losses; In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. By using this website service, you agree to these terms and conditions of website use. Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under UAE law.

    Refund policy: For hygiene purposes, we are unable to accept returns of food items once sold. In certain cases, we may offer a discount against your next purchase, which will be credited to your Chilly Date account balance. If you have any complaints or queries about the products delivered, please contact us at info@chillydate.com, and we will arrange for a replacement if necessary. Please note that we are unable to accept cancellations due to the perishable nature of our goods.

    Please be aware that due to the perishable nature of our goods we are unable to accept cancellations.

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